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Jane Gisale

Jane is a Health Records & Information Officer at Andersen Medical Centre.

What does your day at work look like?
My work involves receiving patients as their first point in the hospital, taking their records including names, age, residence, vital signs such as body temperature and weight. I open a file for new patients or fill the information in the existing files for old patients then I forward the files to the consultation room. After the patient has been treated, I ensure that the records have been safely kept in a manner that they can also be easily retrieved in future. We in the health records are the safe and confidential custodians of patients’ health information.          

What are the challenges for you in your work?
Our department is yet to be computerised and therefore retrieving files can be very tedious and challenging especially in emergency cases and the where the medical history of the patient is required. Our working space is also small and congested.

Why do you like working at Andersen Medical Centre?
Andersen is a nice place for one to gain experience and also the working environment is good.

What are your achievements?
I have been able to design attendance cards and to control loss of records. I have also learned how to process online postings of information for patients covered by the National Health Insurance Fund and the filling return forms at the end of the month to facilitate the preparation of invoices.

Do you want to share something important with us or tell an interesting story?
I remember a case where a patient came for treatment and I had to check all the vital signs while my colleague was retrieving her file from the shelves. We ended up having two files with the same names written on them! We were so confused on which file belonged to the patient until when we checked on the information about the patients’ residences and their ages. From then onwards, we always ensure that patients give us all their three names and place of residence.

What are your future plans?
I would wish to make our health records more standardised and computerised.

Martha Kwamboka

Martha is a Registered Clinical Officer at Andersen Medical Centre. 

What are the challenges for you in your work?
Sometimes we receive patients who have cases that cannot be handled in our facility such as CA Oesophagus.

Why do you like working at Andersen Medical Centre?
Andersen Medical Centre is a growing facility and I would like to be part of it, expanding my skills together with it.

What are your achievements?
Working in Andersen Medical Centre has helped me to go for several trainings in HIV, TB and Malaria thus receiving certificates and gaining more knowledge.

Do you want to share something important with us or tell an interesting story?
I will never forget the day when I was on night duty and all of a sudden our security guard came rushing to me and said that there was a mother outside the hospital who is just about to deliver a child. I ran to the scene and there she was kneeling down with blood flowing to the ground. I panicked because I was alone and didn’t know whether to carry the mother to the delivery room, or to perform the delivery right where she. Then I realised it was too late because the child’s head was already presented and hanging out! Lucky enough I was already wearing my gloves. The delivery turned out to be so simple because the mother pushed the child almost without any assistance and we soon had a new-born baby crying just outside the hospital entrance!

What are your future plans?
I would like to specialize in Obstetrics and Gynaecology. As for the facility, I would wish to see it develop a theatre room to help reduce referrals for pregnancy complication.